Terms and Conditions
Rental terms and conditions for booking our homes are detailed below. Please retain a copy of this for your reference.
1. You are required to pay us the full amount of your reservation total per booking which is applied to your rental cost. This will be confirmed by e-mail once final payment has been received. If you wish to pay a deposit with the remaining balance due prior to arrival, please contact us before booking.
2. Once your reservation has been confirmed you will receive an e-mail including your booking ID number. Vacation home access details are only accessible once the final Payment has been paid, and no sooner than 7 day prior to arrival, for the security of guests who may be staying in the home prior to you. Please Note: All guests must return a signed registration form along with a form of identification, and upon receipt of this document, check in information will be issued. Please note your reservation will be confirmed with in 24hrs.
3. If you are reserving a property within 30 days of the arrival date the total reservation amount is due, and will automatically become non-refundable. You will be emailed a reservation confirmation providing you with a unique booking ID number.
4. All Reservations made will be required to provide government issued ID, This is to protect all parties and avoid fraudulent transactions.
5. In the unlikely event we have to cancel or relocate your reservation due to unforeseen circumstances, we will endeavour to place you in a vacation home of identical or upgraded standard, in the same resort area. In the unlikely event this is not possible we will refund all monies paid to Orlando Supreme Vacation Homes. Under no circumstances will any compensation be paid to the renter in the event of a cancellation/relocation of a booking. We reserve the right to substitute comparable accommodations without notice or liability, should a property become unavailable for the following reasons: there are emergency maintenance issues (i.e. broken air conditioning) that would prohibit use, foreclosure, or damage caused prior to your arrival. Orlando Supreme Vacation Homes strives to comply with all reservation requests for specific vacation homes. However, due to changes in residence ownership, unforeseen mechanical problems, or any other circumstances, we or no company can guarantee a specific rental property. We reserve the right to change assignments without notice or liability should a residence become unavailable.
Guest hereby agrees to indemnify and hold Orlando Supreme Vacation Homes harmless for injuries or other losses to Guest and other persons and property that may occur in connection with Guest's use of the premises. Orlando Supreme Vacation Homes will cooperate in rectifying any complaint or concern to the best of our abilities.
6. Orlando Supreme Vacation Homes are pleased to accept payments by all major credit cards.
7. Amendment of reservations, any amendment to a confirmed reservation, will incur a charge of $50.00. This excludes additional requested services and additional stays.
8. Minimum stay is 3 nights depending on property and season. A cleaning fee will be charged as per the detailed price on all reservations.
9. All Final Payments must be made 60 days prior to the arrival date submitted on your reservation (please confirm with your bank for any international bank charges that may occur. Some credit card companies are known to charge guests an international bank charge). Orlando Supreme Vacation Homes will automatically process the final payment 60 days prior to the arrival date. It is the renter’s responsibility to inform Orlando Supreme Vacation Homes of any change of email address, or updated credit card information.
Credit Card Authorisation Form
A signed security damage authorization form may be required by Orlando Supreme Vacation Homes prior to check-in. You will be notified prior to your arrival if this is required. This form is required to provide security against any malicious damages, inventory discrepancies, excess housekeeping or excess trash.
The Guest hereby authorizes Orlando Supreme Vacation Homes to charge the credit/debit card for the cost of repairs, replacement or extra cleaning for all damage, breakage and/or loss incurred during his/her stay. In the event of damage to the premises, its equipment, furniture, or carpeting, the Guest shall be responsible for damage costs including collection costs and attorney’s fees. Documentation & photographic evidence detailing damages and charges will be provided to the guest if requested. This does not apply if Accidental Damage Protection has been included in your price.
11. Quotes: Orlando Supreme Vacation Homes prices quoted are subject to change without notice. Prices quoted will not be changed after the initial deposit has been received.
12. Pets are not allowed in any of our homes unless authorised and advertised on the listing. Pet Friendly means one Pet. An extra cleaning fee is applicable and we must be notified of this. Failure to adhere to this notice will result in you being removed from any property, and charges being applied to your supplied Credit/Debit card equivalent to an additional deep clean fee ($250.00).
13. Smoking is strictly forbidden inside any of our homes.
14. BBQ's must not be used inside of the Pool area, Charges will apply for cleaning of the pool deck. BBQ's must only be used on the lawn area outside of the pool screen, Guests will be held responsible for all damage resulting from misuse of BBQ’s. BBQ's must also be cleaned prior to your departure.
15. Early Check in and Late Checkout will only be confirmed and charged for on completion of final Payment and is Subject to Availability.
Early Check in time is from 11.00 am Late Checkout time is 14.00pm. Normal check in time is from 4pm and check out is 10am.
It is a condition of booking that the maximum number of occupants does not exceed the total the property is listed as sleeping. Violation of this condition will result in the immediate removal of the property with no refund.
The Lead name on the Reservation authorizes Orlando Supreme Vacation Homes or Management Company to charge any additional fee's to cover:-
1. Non return of Keys.
2. Intentional damage caused to the home.
3. Damage due to Unauthorized Pets in the home.
If I have ordered pool heat, I understand that should the temperature drop below 55 degrees the pool heater may shut off, and that there are no refunds for pool heat. Refunds will only be provided if the pool heater is physically broken and verified by the local management company. The renter must have this in writing from the local management company. The pool safety fence must be kept erected at all times for the safety of children. No compensation will be given for a malfunctioning heater; the pool is cleaned and chemically balanced every week for your safety and comfort; however on rare occasions it may be necessary to apply extra chemicals to the pool to maintain safe and correct chemical levels. Should this occur during your stay it will be necessary for you to be out of the pool for a period of 12-24 hours for safety reasons. Do not allow unsupervised children to use the pool and/or spa. Items such as clothes, toys etc. must not be left in the spa.
• LIABILITY – All properties are privately owned and neither the owners nor Orlando Supreme Vacation Homes, the management company, accept any responsibility whatsoever for personal injury, accidents, loss or damage to persons or personal effects, however caused.
Vacation Homes for Sale
If a property should go on the market for sale or In the event a property should sell and no longer be available for rentals, Orlando Supreme Vacation Homes will ensure alternate accommodation is found at a similar or upgraded standard. If we cannot find a comparable accommodation the renter will have the option of selecting from available properties at the published rate or receiving a complete refund of monies paid for your vacation rental home only.
We reserve the right to increase or decrease the prices shown on the website at any time. The price shown on the booking confirmation will be the price that applies when you made your booking.
Changes to Orlando Supreme Vacation Homes Website
Orlando Supreme Vacation Homes takes great pride in our service and are continually striving to make improvements to the website.
Orlando Supreme Vacation Homes reserves the right to change or remove (temporarily or permanently) any part of and change these Terms and Conditions at any time without notice.
All the Vacation Homes listed on Orlando Supreme Vacation Homes are maintained by our local management companies.
Guests using our homes are responsible for all damage and missing inventory items or loss occurring during their stay and the cost of repair/replacement - please note that guest liability in this respect is not limited.
Please note that, as Florida is a tropical State, insects such as ants and the like are occasionally inevitable, and are not cause for complaint. The villas are treated periodically as part of a pest and termite control programme, and are professionally cleaned.
Orlando Supreme Vacation Homes do not accept liability for any injury, damage, or loss sustained by any member of your party or by any persons entering the home during your rental period.
Web Site Accuracy: Please note, the information and prices shown on the Orlando Supreme Vacation Homes website may have changed by the time you come to book your stay. Whilst every effort is made to ensure the accuracy of the website and prices at the time of requesting the booking, regrettably errors do occasionally occur.
We reserve the right to change the reservation if circumstances beyond our control make that home no longer available for reasons such as house sold or damaged home or double booked.
Jurisdiction: This contract is subject to and shall be construed solely in accordance with the laws of England and America and all parties herby submit to the exclusive jurisdiction of English and U.S Courts. This Reservation becomes a binding agreement once you submit or send Payment or provide your credit card information for your rental deposit. By sending a payment or providing a credit card number in response to your booking a vacation home with Orlando Supreme Vacation Homes constitutes your acceptance and agreement to these terms, conditions, and restrictions as printed above.
YOU ARE AGAIN REMINDED OF THE ADVISABILITY OF TAKING OUT ADEQUATE TRAVEL INSURANCE FOR ALL MEMBERS OF YOUR PARTY.
We wish you & your family a Great Vacation!!
We do not store credit card details nor do we share customer details with any 3rd parties.